Last updated: October 10, 2026
30-day returns
You can return unused physical items in their original packaging within 30 days of delivery for a refund to your original payment method.
How to start a return
- Email support@trustpurchaseshop.com or call +1 313-565-0220 with your order reference (it starts with TP-).
- We'll reply with return instructions and the return address.
- Pack the item securely and send it back with tracking.
Refunds
Once your return arrives and is checked, we issue the refund within 5 business days. Original shipping costs are refunded only if the item arrived damaged or was wrong.
Damaged or wrong items
If something arrives damaged or isn't what you ordered, contact us within 7 days with a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.
Items that can't be returned
- Gift cards, eGift cards and virtual gift cards.
- Software and app codes (language learning, antivirus) once the code has been sent.
- Opened personal care items and supplements, for hygiene reasons.
Contact
Trust Purchase Shop, 3005 Roosevelt St, Dearborn, MI 48124, USA
Phone: +1 313-565-0220
Email: support@trustpurchaseshop.com